Refund Policy
Refund Policy
At Northbridge Group Agency LLC, we are committed to delivering high-quality digital services and maintaining transparent and professional relationships with our clients. This Refund Policy outlines the conditions under which refunds may be considered.
1. Nature of Services
Due to the customized and creative nature of our services—including video editing, media production, digital marketing, and creative support—projects involve time, expertise, and resources that begin being allocated once a project is confirmed.
2. Non-Refundable Services
Once work on a project has commenced, payments are generally non-refundable. This includes situations where work has started, deliverables have been provided, or revisions have been completed.
3. Deposits and Milestone Payments
Some projects require an upfront deposit or milestone payments. Deposits are used to reserve production time and allocate resources and are therefore non-refundable once the project has started.
4. Exceptional Refund Requests
Refund requests may be considered under exceptional circumstances, such as:
- Failure to deliver the agreed scope of service
- Inability to start the project within a reasonable timeframe without prior notice
All refund requests are reviewed on a case-by-case basis.
5. Client Responsibilities
Clients are responsible for providing required materials, feedback, and approvals in a timely manner. Delays caused by missing assets or delayed feedback do not qualify for refunds.
6. Chargebacks
Clients agree to contact Northbridge Group Agency LLC directly to resolve any billing issues before initiating a chargeback with their payment provider.
7. Contact
For any refund-related inquiries, please contact: contact@northbridgegroupagency.com